Your satisfaction matters to us. Because our products are food items, the following policy applies:
- Damaged, leaked or wrong item: report within 48 hours of delivery with a photo/video on WhatsApp. We will replace it free of charge or issue a full refund.
- Quality concern: if you are not satisfied with quality, contact us within 3 days. Unopened, sealed products can be returned.
- Not returnable: opened or partially used food items (unless defective), and items damaged after delivery.
- Refunds: processed within 3–7 working days via bank transfer, JazzCash or Easypaisa after the return is approved.
- Order cancellation: you can cancel free of charge before your order is dispatched.
To request a return, contact 03199101112 / 03331670333 or info@doabamart.com.